Summary
If an order is printed incorrectly, damaged in production, or delivered in a faulty condition, we will evaluate the case and offer a replacement or refund where appropriate.
Eligibility
We typically consider refund or replacement requests when:
- Prints are damaged or defective on arrival (provide photos).
- Production errors such as missing pages, incorrect margins, or wrong print options occurred.
- Delivery problems confirmed by tracking when PrintX arranged shipping.
Requests must be submitted within 7 days of delivery for physical items.
How to request a refund or replacement
- Email support@printx.example with your order ID and description.
- Attach clear photos showing the issue and, where possible, indicate the pages affected.
- We will acknowledge receipt and respond with a proposed resolution (reprint, partial refund, or refund) within 3 business days.
Refunds are issued to the original payment method and may take several business days to process.
Resolution
Depending on the review, we may offer a reprint, partial refund, or full refund. Refunds are issued using the original payment method and may take several business days to appear in your account.
Exceptions & non-refundable items
Custom-cut materials, specialty finishes, or orders that violate our terms (copyright infringement, prohibited content) may not be eligible for refunds.
Questions
For assistance, reach out to support@printx.example.